FAQ MYME
The frame will be automatically applied over the selfie taken by the Totem. It must therefore be in png format, be 1080x1920px in size and the inner area must be transparent so as not to cover the selfie.
The template will be automatically applied over the selfie taken by the Totem. It must therefore be in png format, have dimensions of 1080x1920px and the internal area must be transparent so as not to cover the selfie. We recommend always viewing the preview to check that the template overlaps the frame correctly.
As happens when taking a selfie from a smartphone, the image is reversed. The lettering on the template will also be reversed. We therefore do not recommend placing inscriptions in the templates.
Log on to the MyME portal. To search for specific user data, download the CSV file from the 'User Data' page and use a programme (Excel for example) to process it.
Log in to the MyME portal. On the 'Selfie' page, you can view all collected shots with their respective data.
First check the event configuration: log into the MyME portal and check that the page and/or Facebook album data entered are correct (see Faq 16).
If the configuration is correct, check on the totem that you are connected to Facebook with the same administrator user as the page you want to publish on. Then check that you have authorised the publication of photos on the Facebook page (or album).
If the configuration has changed, a hidden browser page will open in the background when the totem is restarted. With the supplied keyboard press "F1" to enter "Debug-Mode" or Dekiosk the App to get free access (see manual). Open the browser page and follow the on-screen procedures, accessing Facebook (if required) and then authorising publication on the page of which you are administrator.
WARNING: If the browser page does not open, please contact support.
Access the MyME portal and check that the event configuration is correct (in particular, that the "send mail" option is selected); if it is, check that the photos have been uploaded correctly on the "Selfie" page. If they are not, check that the Totem is connected to the Internet (see Faq 19).
If the Totem is connected to the Internet and correctly configured, contact support.
To modify an event in progress, access the MyME portal and make the desired changes. For these to be active, restart the Totem. Once the event has ended, it will no longer be editable.
CAUTION: In the case of Instantwin, it is necessary to manage the value of prizes in accordance with ministerial regulations governing prize competitions.
To change the language of an event, go to the MyME portal and select the desired event. Press "edit" and choose the desired language from the drop-down list. For the change to be active, restart the Totem. Once the event has ended, it will no longer be editable.
The language of the MyME portal depends on the language of the browser used for navigation. To change it, the display language of the browser itself must be changed.
To test an event, it is advisable to create a copy of it in the MyME portal. Set the date on which you want to test (e.g. the current day). Then assign the Totem to the created event (making sure it is not combined with another event) and save.
You can ONLY create events with a single time interval (i.e. events covering consecutive days). If the event includes non-activity days, an event for each time interval must be created on the MyME portal.
Check the correct configuration of the event from the MyME portal (event dates, totem association, etc.). Then check that the Totem is connected to the Internet via the dedicated panel (see Faq 19).
If the problem persists, contact support.
Only one question with a maximum of 5 answers can be entered in the survey.
It is not possible to use an event that has already been created. However, it is possible to duplicate an event that has already been created: the same characteristics of the first event will be retained, you will then only have to choose a new allocation period and the totem to be used.
ATTENTION: In the case of InstaWin, it will be necessary to set the start date from the day after publication.
To have access to this information, you must be an administrator or editor of the Facebook page
Page ID can be found in the information section of the Facebook page you want to post to.
Album ID can be found in the URL of the album or page where you want to publish the selfie.
Example of a url: https://www.facebook.com/media/set/?set=a.3213538158656896&type=3. Page ID is the highlighted numeric code.
For further clarification, please refer to the Facebook support centre: www.facebook.com/help/1503421039731588.
FAQ MARKETING
Graphically, the inner part of the image should be transparent so as not to cover the photo to which it will be applied. We recommend including the name and logo of the event and any sponsors on the frame, a hashtag to help the user in sharing on social networks and graphics in line with the event communication (colours, fonts, theme)
The template will be automatically applied over the selfie taken by the Totem. It must therefore be in png format, have dimensions of 1080x1920px and the internal area must be transparent so as not to cover the selfie. We recommend always viewing the preview to check that the template overlaps the frame correctly.
Selfies can be emailed to the user or/and posted on Facebook, depending on how the event is set up.
The collected data exported in CSV or EXCEL files can be imported into one's CRM and used for adv, marketing and sales campaigns.
The selfie immortalises your customer, turning them into a testimonial for your brand or initiative, in order to engage and spread your message and values.
Inserting promotional and emotional videos of the company, spots or slideshows of the brand logos and any event-related sponsors.
Using the Wizard it takes 6 to 10 minutes to create and customise an event.
Yes, it is possible to enter prizes of different value and nature, subject to the ministerial regulations governing prize competitions.
FAQ TOTEM
Mail: assistenza@spxlab.com
Tel: +39 010 2465742
Hours: Monday to Friday h 9-13/14-18
The totem can be restarted manually or via the software panel.
MANUAL RESTART
Open the rear door of the Totem and press both pc power buttons (yellow "Power" label) to switch off. Wait for complete shutdown, then wait a further 15 seconds to switch them on again.
RESTARTING VIA SOFTWARE PANEL
From the started application, press 3 times in the top right corner of the top screen to start the control panel. The panel consists of 3 sections: wifi, speedtest and power. Select 'power' to continue. In this section, the totem can be restarted by pressing "Restart", or switched off by pressing "Shutdown". The commands involve both PCs and once started cannot be cancelled.
Check the connection of the external power supply. Then open the door and check that the internal power socket is connected and try manually restarting both PCs by pressing their power buttons (yellow 'Power' label). If the problem persists, contact service.
The Totem can be connected to a normal household system with 220-240 V voltage. With the correct adapter it can also be connected to an industrial 3-pole HP system.
The Totem can be used in different environments, paying close attention to
- SUN EXPOSURE. The Totem screens should not be exposed to direct sunlight. It is advisable to orient them to the south or place the Totem in a shaded area (and light the framed subject accordingly).
- RAIN. the Totem is not waterproof, in case of rain it should always be placed under cover.
- UNEVEN PAVEMENT. For reasons of safety and stability, it is advisable to always place the Totem on a flat surface or to use shims to keep the base stable.
For safety reasons, it is ONLY possible to connect the supplied devices (printer and/or spotlight).
Open the rear door of the Totem, disconnect and reattach the USB cable (red "webcam" label) connecting the camera to the PC. Then restart the PC. If the problem persists, contact support.
Check the power connection first, then open the door and check that the magnetic remote control is on with a steady yellow light and that the cables indicated by the coloured labels are all connected. Try restarting the system. If the problem persists, contact technical support.
The screen can be cleaned using the cloth provided. Use only suitable products or moisten the cloth with water. Take care not to scratch the screens.
With the Totem switched off, gently wipe the lens with a soft cloth while holding the camera body from the outside with one hand and cleaning the lens with the other. Start the device and check framing and focus before using the Totem.
CAUTION: The procedure may vary depending on the webcam model installed. If in doubt, contact support.
With the Totem switched on, carefully rotate the lens ring from the outer hole until the desired focus is obtained.
CAUTION: the procedure may vary depending on the webcam model installed. If in doubt, contact support.
With the Totem switched on, carefully tilt the webcam by holding it from the outside until the desired framing is obtained.
CAUTION: the procedure may vary depending on the webcam model installed. In case of doubt, contact support.
Locate the USB extension cable inside the Totem and connect it to the printer's USB port. Using the additional extension cable, connect the printer's power cable to a power outlet. Turn on the printer.
No, the supplied printer is the only one that can be used and guaranteed.
The white borders are not an error, they are caused by the difference between the format of the printed selfie (10x15 cm) and the format of the selfie taken by the Totem (1920x1080px).
Never disconnect the power supply if the Totem is switched on. To switch off the Totem, open the doors and switch off both PCs by pressing their respective power button. Then wait for the PCs to switch off and then disconnect the Totem power supply.
It is possible to move the Totem already mounted. Switch off the Totem and use a trolley for moving small distances. For longer moves we recommend disassembling the Totem and storing it in the flight-cases provided.
It is possible to print multiple copies of the same selfie. To do so, press the 'print' button after taking the selfie, on the last screen.
When the app has started, locate the coloured pixel in the bottom right-hand corner of the top screen and check its status:
green pixel = there are no selfies in the queue
red pixel = there are selfies waiting to be published
In case of a red pixel use the appropriate panel to check the connection of the totem to the network.
With the application started, press 3 times consecutively in the top right corner of the upper screen to start the control panel. The panel is made up of three sections (wifi, speedtest and power): the "wifi" section is used to check which network you are connected to; the "speedtest" section is used to perform a speed test to confirm that you are actually connected to the internet; the "power" section is used to switch off or restart both the top and bottom PCs.
Check that you are connected to a network in the main table (if not, see Faq 20) and carry out a speed test in the "speedtest" section. When finished, press on the App in the background to close the panel.
Take a selfie and perform a complete test run to make sure it is connected and working. If the problem persists, contact technical support.
1. Switch to dekiosk mode (refer to manual or contact technical support);
2. Locate the 'network connections' icon in the Windows bar and click (bottom right).
3. In the drop-down menu that has opened, activate Wi-Fi or 4G by clicking on the relevant button at the bottom left.
4. Select the desired Wi-Fi network (enter password if required) or choose 4G network.
5. The Totem should automatically connect to the internet if there is coverage.
The control panel is an internal software that can be called up on the screen to check the internet connection, test the speed and shut down or restart the totem.
To access the panel from a running application, press 3 times in the top right corner of the top screen to call up the control panel. The panel is made up of three sections (wifi, speedtest and power): the "wifi" section is used to check which network you are connected to; the "speedtest" section is used to carry out a speed test to confirm that you are actually connected to the internet; the "power" section is used to switch off or restart both the top and bottom PCs.
When finished, press on the App in the background to close the panel.
This error occurs when an incomplete privacy document has been associated with an event in MyME.
The privacy document must be correctly filled out in all its mandatory parts before associating it with an event: 'Language', 'Name' and 'Main text' on the first screen, 'Consent' and 'Release' on the second screen. If the event involves InstaWin and/or publication on Facebook, the corresponding parts of the privacy document must be filled in ('Consent to third parties' and 'Participation in the competition').
Yes, in case of prolonged inactivity switch the totem on and make sure that the date and time on the PC are correct. If they are not, it means that the totem is no longer connected to the Internet, so refer to Faq 19 and 20 to reconnect it. Once connected, wait a few minutes for the date and time to be up to date and then switch the system back on.